In the UK, Postage will be handled by Royal Mail Special Delivery.

For urgent or valuable items, Special Delivery™ is the most reliable and trackable postal service in the U.K. They provide a high level of insurance and deliver 24 hours after sending including Saturdays and to 99% of the UK:

U.K.Special Delivery:

Will be posted within 3-5 working days.

99%* UK coverage
Online tracking
Electronic Proof of Delivery
Up to £500 compensation for loss or damage

Due to the cost of admin, handling, and general fluctuations in postal prices we can only estimate a fair shipping cost, which will be added to the total cost of your item(s) at checkout.

Shipping is calculated by weight, with packaging weight taken into account, every reasonable care has been taken to ensure your postage is fairly and correctly priced.

All Special Delivery packages are signed for and are trackable through
Royal Mails Track and Trace website area.

We will send you your special delivery reference number with our shipping confirmation email once your payment is confirmed and your parcel has been sent out.

All confirmed orders will posted within 2-3 working days unless the item needs to be manufactured first, in which case please allow 4-6 weeks for shipping.

All international shipping will be handled by Royal Mail International Signed Delivery.

Europe:

International Signed For: Delivery in approximately 3 working days.

Rest of the world:

International Signed For: Delivery in approximately 5 working days.

Available worldwide
Secure delivery of items up to 2kg
A signature taken by recipient
Online tracking
Electronic Proof of Delivery
£500 Compensation for loss or damage

The exact price will depend on where the item is going (the geographic postal zone) and the weight.

International Signed For requires a signature on delivery. It is available to all worldwide destinations we will always use the added extra compensation of £500 for all packages as standard due to the valuable nature of our goods.

All International Signed for packages are trackable through
Royal Mails Track and Trace website area.

Customs duties.

We will always fill in the required customs forms with accurate information about the contents of the package, If you are unsure about duties which could arise due to import charges in your country, please contact your local customs and excise office for information. We will not be held responsible for any extra duties which arise through import taxation.

For any other issues regarding shipping, please call our customer service on

+44 (0) 700 349 6871

( standard rates apply )

Or email us here at info@justinecullen.com. You can also use our contact page.

Frequently Asked Questions

When will my order be shipped? When will it arrive?: Orders are based on what is in stock and may have to be placed into production. Please allow 4 to 6 weeks for orders that must be manufactured. If product is in stock, it usually ships within 5-7 days. You will receive an email confirmation once your order has shipped.
How do I know that my order has been shipped?: When your order has been shipped, we will send you another email letting you know your package is on its way.
How do I change or cancel an order?: If you have made a payment through Paypal and decide you want to cancel, you will have to notify us by emailing us at info@justinecullen.com. We will verify that we have received your order and refund your money through the Pay Pal system, It may take up to 14 days for the funds to clear back into your account.
What are my payment options?: We accept all major credit cards, processing is done by Pay Pal, which does NOT require membership for you to use it, although membership is free and can speed up transactions in the future.
Is ordering over the internet secure?: Yes, Pay Pal are internationally recognized as the most secure way to shop online, and because we use them we do not store any of your credit card details on our database.
What are your shipping fees?: Shipping fees will be calculated at check out. They are dynamically generated based upon the total weight of your purchase, your delivery address. depending on your location.
What are your international shipping fees? What about duties?: We're proud to offer international shipping. Remember, shipments outside of the U.K. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
What countries do you ship to? How long does it take to deliver?: We ship to most major countries. Please contact customer service with any enquiries about shipping to your country if it is not on the list.
Do you ship to PO boxes or APO/FPO addresses?: For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
If I send my package as a gift, will the recipient receive the invoice?: Yes. If you would like us to remove the invoice from the package, please send us an email to info@justinecullen.com immediately after your order is placed indicating the special instructions.
What is your return/exchange policy?: We want you to be happy with your purchase from Justine. However, in the unlikely event that you are not 100% satisfied, please contact us within 14 days of delivery for a returns form which can be sent to you by post or email. All returns must be accompanied by this form once it has been completed. Please do not return any item to us without this form.

You can return your purchase directly to us for a refund or an exchange. The item must be undamaged, unworn and in the original, undamaged gift wrapping and returned to us by the method shown on the returns form. We cannot accept liability for items damaged or lost in transit due to inadequate packaging or sent by an inappropriate carriage method.

Once the above conditions are fulfilled we will be happy to refund the full purchase price or exchange the item for any other in our online shop. We will also refund your returns postal charges in line with the guidelines detailed on the returns form.
Where do I ship my return/exchange?: We will send you our returns address with your returns form.
How should I ship my return/exchange?: Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a Return Authorization number on the OUTSIDE of the package - returns without a Return Authorization number will be refused upon delivery and returned to sender. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept cash on delivery.
When will my credit card be refunded?: Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Can you tell me when new products or special promotions are announced?: Yes. Simply register with us and you will be eligible to receive email updates on new products, sales, events and other special announcements.
What is your privacy policy?: We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

We want you to be happy with your purchase from Justine. However, in the unlikely event that you are not 100% satisfied, please contact us within 14 days of delivery for a returns form which can be sent to you by post or email. All returns must be accompanied by this form once it has been completed. Please do not return any item to us without this form.

You can return your purchase directly to us for a refund or an exchange. The item must be undamaged, unworn and in the original, undamaged gift wrapping and returned to us by the method shown on the returns form. We cannot accept liability for items damaged or lost in transit due to inadequate packaging or sent by an inappropriate carriage method.

Once the above conditions are fulfilled we will be happy to refund the full purchase price or exchange the item for any other in our online shop. We will also refund your returns postal charges in line with the guidelines detailed on the returns form.

COMPLAINTS

We hope you won't have cause to complain about our service or our products, but if you do, you may direct all complaints about purchases from this website to our customer service emails below. You should include full details about the nature of your complaint as well as any other information you may feel will help us to resolve the matter. Please make sure we also have a contact telephone number or valid email address to speed up our response.

To contact us directly please us our contact page, or email us here

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Justine Cullen Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Justine Cullen Ltd’ or ‘Us’ or ‘We’ refers to the owner of the website whose registered office is Suite 250, 162-168 Regent Street, London, W1B 5TD. Our company registration number is 7332484. The term ‘You’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

PRICES AND AVAILABILITY

All orders are subject to acceptance and availability. Prices are subject to change without notice. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

When placing your order we carry out a standard pre-authorization check on your payment card. Payment will be not be taken until your order has been accepted and the goods dispatched. We carry out security checks on all orders and may cancel your order should it fail these checks, upon which you will be notified.

CREDIT CARD SECURITY

All card transactions are carried out for us via PayPal. They provide the most reliable payment processing available with customer service that is second to none. We do not see any of your credit card details or bank information. PayPal verify your card and address details on our behalf and then authorises the sale to us. Please visit the Paypal website at www.paypal.co.uk.

OTHER FORMS OF PAYMENT

At present we are only able to handle credit card orders directly via our website. If you do not wish to use your credit card online you can contact us directly with your order by phone or Email.

HALLMARKS

We are registered with the London Assay Office. All items exceeding the statutory weight bear the British Hallmark which guarantees the quality and fineness of the metal used. Unless otherwise stated in the descriptions all items sold in our online store are made of Sterling Silver.

COPYRIGHT

Any use of the site or its content, including copying or storing any part other than for your own personal, non-commercial use is prohibited without the permission of Justine Cullen Ltd. All rights, including copyright are owned by and licensed to Justine Cullen Ltd. The Justine and the "J" logo are both registered trademarks of Justine Cullen Ltd. To contact us directly please us our contact page, or email us here

We reserve the right to change any part of these terms and conditions at any time without notice.

When making a purchase from our site the information that we collect is used only for the purposes of processing your sale, We do not at any point see details of your credit card or bank information. All financial and payment processes are handled by PayPal.

Unless you tell us not to, we may keep your email address on record but we will never pass your details to third parties. We may use this information for our own direct marketing purposes only. If you are on our mailing list we will periodically send you details of special offers and events at Justine. You will be given the option to opt out of any mailing list at any time.

Justine ltd is committed to protecting your security and will make every effort to ensure the transaction process is safe and that your personal information is protected. All information processed is encrypted and passed via a secure connection.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. You can rest assured that this is done only to confirm your identity. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.